Where our customers choose to use our software directly, we offer support and mentoring services to help them achieve their objectives. Many of our new users have never designed a new set of rounds or schedules before and for many it is their first experience of using optimisation software. Others may have designed rounds before, but not for some time.
We have helped with over 150 round design projects in local authorities across the UK, providing our customers with access to our extensive experience and knowledgebase developed through our support team. From the start of the project through to the implementation of rounds, we can provide you with easy access to our team to support all aspects of the round design process from data issues, to methodology questions to solving specific problems or queries after implementation.
And where our customers just need a reminder about using a feature of the software, we do that too.