By providing team-based access to your round data, WM Collections lets waste departments open up service information to front line colleagues and manage the performance of their rounds more effectively. Our real-time round database enables waste managers to maintain a consistent dataset across their waste and recycling service and more easily share information with other council teams.
Keep information up-to-date
Maintaining round data is a challenge when multiple people are involved in updating information. WM Collections cuts through this issue by letting everyone in your team update live round data and sharing this information with other waste systems. Using the easy to use interface users can change collections, log missed bins and add assisted collections instantly.
WM Collections helps you manage your rounds more effectively by showing the effect on performance as changes are made. With real-time statistics and custom reporting, WM Collections helps you continuously improve the performance of your rounds and gives you confidence that your data reflects how your service really operates.
Share information with the front office
To improve the customer experience when dealing with waste enquiries councils need to be able to share operational information with front office colleagues in real-time. Using WM Collections, the contact centre are able to see information about a resident’s collections and history while on the phone, at the same time as showing them the whereabouts of crews.
Support channel shift
Providing online information and services for residents helps reduce the volume of calls about waste to your council. With WM Collections you can more easily publish up-to-date service information and schedules directly to your website, and connect online forms so that citizens can request additional collection services online.