Replacing paper processes with digital services at Rhondda Cynon Taf County Borough Council

With nearly 100,000 households, Rhondda Cynon Taf County Borough Council (RCT) is one of the largest local authorities in Wales.

To improve efficiency and move away from paper-based processes, the waste and recycling team use Webaspx Digital Depot. Digital Depot links to the council’s CRM system to automatically capture requests from both online forms and the contact centre. This is helping to reduce the number of calls that come through to the depots.

To improve efficiency in the back office, the system also automates many of the processes that would have previously been done on paper. Digital Depot is a single source for consistent and up-to-date information for RCT.

Key Points

• Single solution to manage service data, automate business processes and provide crews with In-Cab information.
• Supporting over 70 vehicles servicing almost 100,000 households.
• Over 70,000 issues logged on the system within the first 12 months.

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