Sharing real-time information with your vehicles can improve the performance of your rounds, while reducing costs and complaints. WM In-Cab provides crews with the information they need to complete their round safely and efficiently, while being able to share issues such as access problems or damaged bins with the office in real-time.
Cut paperwork and errors
Our In-Cab makes it easier for crews to record information, while also improving the quality of the information they collect. With an easy to use interface designed specifically for RCVs, WM In-Cab provides an effective means to log issues against individual properties. This cuts down the time spent on paperwork by crews and the back-office team, and by removing double-keying reduces errors and lost data.
Increase customer satisfaction
Getting live information into the contact centre helps resolve enquires quickly and effectively, and reduces the volume of future calls. Our In-Cab helps crews improve service by giving them information about their round, while providing a real-time check on the location and progress of vehicles for customer-facing colleagues.
Up to 60% of the waste related calls to councils are about missed bins. WM In-Cab can help reduce that volume by making non-presentation and contamination data available in real-time, so that your operators can explain why bins were not collected when talking to residents. By maintaining a history of issues and complaints, WM In-Cab also helps you analyse performance and improve how you tackle areas of concern.
To improve performance managers need good data. WM In-Cab provides real-time information about how rounds are progressing so that managers and supervisors can tackle day-to-day issues as they arise. In slower time, management information gives them the ability to analyse performance and identify the benefit of longer term change.