In 2017, Richmondshire, a district council in North Yorkshire, introduced an enhanced recycling service and a new shift pattern for their teams. The council increased their kerbside collection service from three streams to five streams and also changed their rounds so that crews worked longer shifts over fewer days.

To help manage this change and to increase efficiency, Richmondshire chose Digital Depot, our integrated waste management solution, which includes In-Cab units in their 11 refuse collection vehicles, a digital back office and route optimisation module.

Key Points

• Supporting the introduction of a new shift pattern and an enhanced recycling service.
• Now getting less than half of the calls that previously used to come through to the waste team.
• Saving an estimated 5 to 6 hours a day spent working on garden waste subscriptions.

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