If digital transformation within the waste and street cleansing functions is limited to customer contact forms on the website or a customer experience (CX) focused project, with rounds still designed on paper and business processes still reliant on email and the phone, then the ability to reduce cost and react efficiently to change will be missed. We believe that local authorities should be looking to add the same level of efficiency and automation at the back-end of your business processes as your customer experience platform delivers at the front-end.